The Management Board
Chair – Noel Hunter OBE
Chair of the Consumer Code for Home Builders since July 2010, Noel Hunter OBE, brings unrivalled expertise in consumer protection, gained through a wide variety of organisations. He is currently Chair of the British Hallmarking Council and a previous Vice-Chair of the Council of The Property Ombudsman, and previous Chair of the Board of the Chartered Trading Standards Institute.
NHBC – Kim Carter, Head of Claims Consumer Strategy
Kim Carter is Head of Claims Consumer Strategy and has more than 30 years’ experience working within the Financial Services industry. Having worked for the NHBC for more than 20 years she has gained in depth knowledge and experience of the home warranty market. She has occupied a number of posts at NHBC where her particular expertise in claims and complaint management ensures customers are treated fairly. Kim’s customer focused approach continues to provide direction and challenge so that customers’ interests are always at the heart of the business.
Chair of the Advisory Forum – Ron Gainsford OBE
Ron joined the Management Board in May 2022. He brings a wealth of consumer protection experience, having led the Chartered Trading Standards Institute (CTSI) as Chief Executive for eleven years. His professional background encompasses trading standards, local and central government, as well as UK, EU and international regulation of trading standards and associated consumer protection issues.
Ron is also Chair of The Motor Ombudsman Limited Board; Chair of the UKAS – United Kingdom Accreditation Service; an independent Member of the Registry Trust Limited and Trustee of the CTSI College of Fellows.
Checkmate.uk.com – Janine Armstrong
Janine Armstrong is Head of Operations at Checkmate and has 30 years’ experience in the construction industry.
Her latent defect insurance career began as a Site Surveyor with Zurich Insurance in 2005, carrying out risk management inspections. She was promoted to Regional Surveying Manager in 2007 until Zurich Insurance withdrew from latent defects in 2009. She joined Checkmate in March 2010 as the Head of Surveying. Janine became Checkmate’s Head of Operations in 2018.
Premier Guarantee and LABC New Home Warranty – Craig Ross
Craig is a Chartered Insurer and Associate Director of MD Group. Having worked in the insurance and New Home Warranty market for over 12 years, he has held a number of different positions providing a good knowledge of the sector and customer experience.
Citizens Advice – Frances Harrison
A Member of the Management Board, Frances Harrison is Vice-Chair of Brighton and Hove Citizens Advice Bureau. Frances has a wealth of consumer protection experience and serves as a member of a number of consumer facing organisations.
Consumer Representative – Claire Whyley
Claire is a highly experienced consumer research and policy professional, specialising in consumer needs, decision-making and outcomes across a wide range of markets. She brings particular expertise in outcomes-focussed regulation and consumer vulnerability, and is a member of the Competition and Markets Authority Panel.
