Social Media Policy

The Consumer Code uses Twitter and LinkedIn to help raise awareness of the Code among home buyers, home builders and others involved in the home building industry.

We encourage people to like, share and post appropriate comments on our social media accounts. Our feeds are monitored on weekdays and we aim to respond to messages within five working days.

While we can’t comment on individual cases via social media, where possible we will reply to specific questions received and/or clarify statements and information provided by other contributors as needed. Where a number of comments/queries are made about a similar issue, we may publish a more detailed response and/or update the FAQs on our website and promote via social media.

For general information about what the Consumer Code does and doesn’t cover, and how to access the Code’s independent dispute resolution scheme, please visit consumercode.co.uk.

Standards of conduct and acceptable use

We will try to help you by providing useful information or direct you to organisations who may be able to assist where the Consumer Code cannot.

However, we won’t tolerate any form of abuse. We reserve the right to remove any contributions or block accounts that make offensive remarks about individuals, or are unlawful, abusive, defamatory, or otherwise harmful.

If you have a query regarding a potential breach of the Code, please email secretariat@consumercode.co.uk